We're Hiring!

About County Club Tasmania:

Set in stunning parkland surrounds, Country Club Tasmania is Launceston’s premier destination for luxury accommodation, exceptional dining, and world-class entertainment. With 5 restaurants, 4 bars, 88 hotel rooms, 16 suites, 78 villa units, conference and banquet facilities, casino gaming, and our exciting new precinct, The Range, there’s never a dull moment.

This is more than just a workplace; it’s a vibrant, fast-paced environment where you’ll be inspired, challenged, and constantly engaged!

What you can expect in a day in this role:

As the first point of contact for our valued guests, you will play a key role in delivering exceptional service through our reservations team. Your day will include, but not be limited to:

• Assisting guests with enquiries via phone and email, providing accurate destination information and tailored advice.
• Promoting Country Club Tasmania’s products and services to enhance the guest experience.
• Managing bookings and processing reservations efficiently using our booking system.
• Identifying sales opportunities and upselling where appropriate to maximise guest satisfaction.
• Monitoring booking requests and proactively anticipating guest needs for current and future stays.

What You Will Bring to the Role

Along with strong interpersonal skills and the ability to work collaboratively within a small team, we are looking for someone who has:

• Excellent communication skills, both written and verbal.
• Previous sales experience, ideally within the hospitality sector (preferred but not essential).
• Ability to work both independently and as part of a team.
• A commitment to delivering outstanding customer service and responding to requests with ease.
• Strong time management skills and the ability to prioritise tasks effectively.
• Confidence in handling guest concerns and sound judgment in escalating issues when necessary.

 An appointee to this role may be subject to pre-employment and ongoing screening checks. 

What you can expect from us:

An opportunity to be part of a renowned resort known for its quality, warm hospitality, and entertainment in the north.  As well as this exceptional opportunity, you will also enjoy: 

• Above award-level wages  with weekly pay
• FREE onsite car parking  and a FREE daily staff meal to keep you fuelled and energised 
• FREE uniforms, which are laundered for you onsite 
• Opportunities to work with and learn from talented industry leaders 
• Access to hundreds of discounts across many brands, helping you save on everyday expenses, including phone bills, fuel and groceries, fashion, restaurants, and entertainment 
• Generous discounts across the Federal Hospitality venues in Tasmania for dining and accommodation 

Interested? Take the next steps to apply:

Let your personality shine! Along with your resume, why not introduce yourself with a quick video? We'd love to see what makes you unique! 

Applications will be assessed as they are received. For any further information, please contact McKeag Jensen at mjensen@federalgroup.com.au   

If this role isn’t quite right for you, but you’re interested in learning more about working with us, please visit our careers website www.federalhospitalitycareers.com.au.