We play hard, but we play fair. And we only play the ball. This means we keep a cool head and an objective eye on our decisions and actions, and don't take things personally.
An ancient saying states that when you ask a question - you might be a fool for a moment - but by not asking the question, you could stay a fool for a lifetime. We want all our employees to feel comfortable asking questions often and early.
This is fundamental to building trust and our success. When we say something - we mean it, and we follow through with action.
We want to deliver for all - not just for some. It is why we are a diverse group and it's why we serve many different customers.
We aren't in the business of fame. We’re in this business so our guests, friends and customers can stand in the limelight. If we are in the limelight, they’re not.
This is our most important principle. From daily responsibilities to an entirely new development, a decade long partnership or a new venture, we always leave our venues, kitchens or storerooms (or anything or anywhere else) better than we found them.
I first met Oliver on his first day back at Wrest Point. As I led him through the kitchen, the team greeted him with warm knowing hellos, welcome backs, and...
Read moreAs you walk across the grounds toward the stables at Country Club, a sense of peace washes over you. The horses stand calmly in their stables, surrounded by beautiful trees,...
Read moreLast week, I had the pleasure of catching up with Summer, who has worked across various Federal Hospitality venues. I first met Summer during her initial interview in June 2024,...
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